Last updated: 16/09

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At Orchid Agency ("we," "our," or "us"), we are committed to protecting your privacy and ensuring your personal information is handled securely and responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, use our services, or engage with our agency.

By using our website or services, you consent to the collection and use of your personal information as described in this Privacy Policy.

 

1. Information We Collect

a. Personal Information

We collect personal information that you voluntarily provide to us when you:

• Sign up for our services

• Fill out a contact form

• Subscribe to our newsletter

• Request a quote or consultation

• Interact with us via email or other communication channels

This information may include:

• Name

• Email address

• Phone number

• Company name

• Billing and payment information

• Other information you provide in correspondence with us

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b. Automatically Collected Information

When you visit our website, we may collect certain information automatically, including:

• IP address

• Browser type

• Device information

• Operating system

• Pages viewed and links clicked

• Time and date of visit

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c. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience, analyse website traffic, and personalise content. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

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2. How We Use Your Information

We use your personal information for the following purposes:

• To provide and improve our services

• To communicate with you regarding your account, inquiries, or service updates

• To send newsletters, promotional materials, and marketing communications (with your consent)

• To analyse website usage and improve user experience

• To fulfil legal obligations and resolve disputes

• To protect against fraud, unauthorised access, and ensure the security of our systems

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3. Sharing and Disclosure of Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• With third-party service providers that assist in providing services, such as payment processors, web hosting, and email marketing

• In response to legal requests or compliance with applicable laws

• To protect our rights, privacy, safety, or property, or that of our customers and affiliates

• In connection with a merger, acquisition, or sale of our business assets

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4. Data Security

We take reasonable measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

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5. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information

• Rectification of inaccurate or incomplete information

• Erasure of your personal data ("right to be forgotten")

• Restriction of processing

• Data portability

• Objection to processing, including direct marketing

• Withdrawal of consent where applicable

To exercise any of these rights, please contact us at info@orchidagency.co.uk

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6. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites. We encourage you to read their privacy policies before providing any personal information.

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7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the "Last updated" date will be revised. We encourage you to review this page regularly for any updates.

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8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Orchid Agency
Info@orchidagency.co.uk